Crm Comparison - 2189 Words

DIFFERENCES BETWEEN OPEN SOURCE CRM SOFTWARES Hana Fitriani, Hurul Aini, Nisa Zulhikmah Faculty of Computer Science, University of Indonesia September 2013 Email: hana.fitriani@ui.ac.id, hurul.aini@ui.ac.id, nisa.zulhikmah@ui.ac.id ABSTRACT At present, CRM or Customer Relationship Management plays a key role in business management. EIRP or Enterprise Resource Planning plays a key role in business management. It is widely used by companies to support the integration of internal process within organization (marketing, selling, and service) with external network i.e. customer. For some companies, CRM is very useful by increasing market share, making the upselling and cross-selling, and making quicker cash flow.†¦show more content†¦The benefits are efficiently communicate or target email campaigns to specific types of prospects or customers. Tagging interface [pic] 3. Newsletter Ideal method for building an ongoing relationship with prospects and customers and keeping them informed of news and developments that may be of interest to them. Newsletter interface [pic] 4. Web Visitor Tracker Lead Capture Tracking visitors to our site helps us to better understand who they are and what their needs are so we can directly address those needs and secure them as long-term customers. [pic] Web Vsitor Tracker Lead Capture interface 5. Automated Workflow X2CRM’s marketing automation, X2FLOW, is an intuitive workflow designer and engine where we can leverage all the data in X2CRM to model simple yet sophisticated flows incorporating a variety of actions and conditions. Automating tasks increases employee productivity and allows us to extend the reach of our organization without hiring and training new employees. [pic] Automated Workflow interface 6. Lead Routing X2CRM gives you the flexibility to establish and modify lead routing rules quickly and easily. Small medium-sized businesses need full control over lead distribution to ensure each lead is managed by the individual most likely to move it through the salesShow MoreRelatedCrm Comparison Report ( Salesforse Vs. Emoney ) Essay1366 Words   |  6 Pages CRM Comparison Report (SALESFORSE VS. EMONEY) Done by: Jessica Correa Ghirass Abualshamat Maryam Baqalaql Getting to know your customers, as well as any prospects, is a key component in the success of any business. This requires a lot of work and time, but even more important is the establishment of a relationship, in which the customer feels appreciated and valued. The customer is not only a person or a business purchasing a service or a product, but someone who matters and is importantRead MoreA Report On The Crm Systems1381 Words   |  6 Pagesenterprises would prefer to have complete control on the CRM systems internally, whereas some prefer to have it on the Internet for various reasons like the flexibility of the business model, budget, internal IT resources, time to market, etc. For our empirical study, we have selected 2 ASP vendors Siebel and Salesforce.com that offers solutions via different approaches On-Premise or On-Demand —based on their leading ASP market situations, a wide range of CRM applications and integrated solution offeringsRead MoreCrm : Customer Relati onship Management1298 Words   |  6 PagesAbstract CRM (Customer Relationship Management) as a strategy has increased popularity by connecting enterprises and customers closely through different mediums. 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However, we are looking to move from using Excel to tracking student data to a Customer Resource Management. Where we are looking for Salesforce.com to compare it with its competitors. We will also provide some insights, comparisons with competitors, merits and demerits of Salesforce.com. We would like to investigate how it is really important to our college. How it is making difference with Excel on service basis analysis. We will also provide stats and graphs for SalesforceRead MoreCustomer Relationship Management As A Philosophy1253 Words   |  6 Pagesconsultant, stated that The true business of every compan y is to make and keep customers. Today, the concept of CRM has grown in a global scale. Companies have evolved to focus products solely based on customer’s demands. Over the years, the CRM model does not limit to just being about customer centric but also to use customer profitability as a catalyst in making decisions. [2] †¢ In 1980s: CRM was based on Database Marketing, i.e. by collecting and analyzing customer information. †¢ In 1986, ACT! IntroducedRead MoreMeasuring Instruments, Empirical Data And The Technical Aspects Of The Crm1098 Words   |  5 Pagesinstruments, empirical data for the products chosen to compare, followed by the comparisons on business values, functionalities and the technical aspects of the CRM products along with the approaches with an opinion on each topic during comparisons. This section is dedicated to interpret the results for the 2 products Siebel and Salesforce.com. From a business perspective, there exists a significant difference exists between two CRM applications - Siebel and Salesforce.com in terms of Total Cost of OwnershipRead MoreIntroduction to Information Systems1225 Words   |  5 Pages_Toc323410917 h 2 HYPERLINK l _Toc323410918 Assessing the Benefits and Drawbacks of Five Systems For the Store PAGEREF _Toc323410918 h 3 HYPERLINK l _Toc323410919 Conclusion PAGEREF _Toc323410919 h 4 HYPERLINK l _Toc323410920 Table 1: Comparison of Five Systems Cost and Benefits PAGEREF _Toc323410920 h 5 Introduction The sales generated from a nostalgic record store is going to be highly dependent on the selection, ease of finding rare records and music tracks, and the speed andRead MoreApplication Pricing, Enterprise Selection Of Base Vs Industry Specific Drives The Pricing Of The Application1352 Words   |  6 PagesFor Siebel CRM Application pricing, enterprise selection of base vs industry specific drives the pricing of the application support features. For Siebel sales, the base module of CRM Base is the public sector module plus the Siebel CRM Sales would cost, the base price of 3750 (Public sector) + 550 (Sales) = $4300 / license in addition of 825 + 77 = 902 for support totaling to $ 5202 / user lifetime. For Salesforce – Sales cloud – Enterprise edition for real time users with $125/user/month = $1500/user/yrRead MoreExample Of Motif-Based Prediction804 Words   |  4 Pagesnumber of CRMs through many false positive. So, motif-based prediction for CRM prediction typically need other information to achieve realistic models. In that manner, a single CRM could have several sequence features, and these features are frequently conserved between related species. Thus, a correct searching for a CRM consist in the search of two propierties regarding motifs and CRM architecture: signal and sequences features and spatiotemporal relationship between them[su]. Motif and CRM discovery